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Shipping policy
Shipping Policy
At Cruz By Design, we take great care in preparing and shipping your orders. Please review our shipping policies below:
• Customers are responsible for entering the correct shipping address at checkout. Cruz By Design is not responsible for orders shipped to an incorrect address provided by the customer.
• Once a package leaves our facility and is in the possession of the shipping carrier, Cruz By Design is not responsible for lost, stolen, or delayed packages. However, we are always happy to assist customers in filing a claim with the carrier if needed.
• Custom orders must be paid in full at the time the order is placed and are non-refundable.
Returns | Store Credit Policy
We want you to love what you purchase from Cruz By Design. If something isn’t quite right, we’re here to help.
• In-store and online purchases may be returned for store credit only.
• Return requests must be submitted within 14 days of receiving your order.
• All returns must be approved in advance by emailing info@cruzbydesign.net.
• Items must be unworn, unwashed, and in original condition with tags attached to qualify for store credit.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
• Clearance items
• All Tyler Candle Company products
• Car freshies
• Lotions
• Bath bombs
• Swimsuits
• Custom orders
We truly appreciate your support of our small business and are always happy to help answer questions before or after your purchase. Thank you for shopping with Cruz By Design. 💙